Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We stand behind every chimney sweep, repair, and rebuild we complete in Smithtown because we’re not going anywhere. After 42 years here, we’ve learned that a company that plans to be in town thirty more years acts accordingly. Our 90-Day Done Right Promise isn’t a slogan - it’s in writing, with no arguing. If it’s not right, we come back. That’s the Keystone Standard: Krafted right, Every time, Your home first, Standing behind it. No paperwork battles, no finger-pointing, no surprises on the bill.

Call (631) 814-2057

What’s Covered

• Workmanship on every job. Whether we’re sweeping a flue in Kings Park, rebuilding a crown in Nesconset, or installing a DuraFlex liner in St. James, the work is done right or we make it right.
• Professional-grade parts and materials. We work exclusively with HeatShield, Gelco, Olympia Chimney, Famco, Copperfield, and DuraFlex - no builder-grade substitutes, no corner-cutting.
• Your home left as we found it. Our technicians lay protection, contain the mess, and clean up after. Soot belongs in the flue, not on your hearth rug.
• On-time arrival, every appointment. We’ll be there when we say. If we’re running behind, you’ll know before you wonder.
• Honest pricing with no surprises. The number on the estimate is the number on the invoice. A square deal: no surprises on the bill.

Our Satisfaction Promise

If something isn’t right, you won’t need to argue. Call us at (631) 814-2057 - a live person answers, 24 hours a day, 7 days a week - and tell us what happened. We’ll schedule a return visit, review the work ourselves, and fix it. No reams of paperwork, no runaround, no “that’s not our department.” The 90-Day Done Right Promise covers the full scope of what we touched, because separating “our work” from “the result in your home” is a dodge we don’t play.

Here’s how it actually works. Our technician arrives in uniform, background-checked, with the photo documentation from your original Level-2 camera inspection. We verify what we said then, check what’s happening now, and correct it. Most callbacks are resolved in a single visit. If a part failed or a seal didn’t hold, we handle it. If we misdiagnosed something, we own it. The guarantee is governed by our K.E.Y.S. values code, and Russell Haines stands behind that personally.

We’ve been in Smithtown since 1984. You don’t stay that long by winning arguments with customers. You stay by not giving them a reason to call back angry.

Licensed & Insured Backing

Any chimney company can print a guarantee. The real question is whether they can back it up when something goes wrong. We’re licensed and insured, which means there’s real coverage behind our promise, not just good intentions. If a technician is injured on your property in Smithtown, you’re protected. If accidental damage occurs during a liner installation in Commack or a crown rebuild in Hauppauge, there’s a policy that responds. We’ve carried this protection for over four decades because it’s the baseline of professional work, not a premium feature.

Russell Haines has operated Hearthstone Chimney Co. since 1984 with this standard: the paperwork should match the handshake. Licensed, insured, bonded - these aren’t decorations for the website. They’re what let us say “we’ll make it right” and mean it.

How We Document Your Protection

Every job starts with a Level-2 camera inspection, and you get the photos. Not a technician saying “trust me, it needs work” - actual images of your flue, with a plain-English verdict documented like an engineer and explained like a craftsman. This matters because our guarantee applies to what we actually found, what we actually did, and what we actually promised. No ambiguity, no memory contests six months later.

Your estimate lists the scope, the materials by brand name, and the fixed price. Sign it, and that price is locked. The invoice matches. If we discover something unexpected during the work - old masonry damage behind a chase cover, say - we stop, photograph it, explain it, and get your approval before proceeding. No surprises on the bill. That’s been our practice since before “transparency” became a marketing buzzword.

What “Done Right” Means in Practice

In Smithtown’s climate, with freeze-thaw cycles that punish chimney crowns and summer humidity that accelerates liner corrosion, “done right” has specific meaning. A HeatShield application that isn’t properly prepped will fail in eighteen months. A cap installed without proper overhang will let water sheet down the flue. We know these failure modes because we’ve seen them, and we build to prevent them.

Our technicians are trained on each brand we use - DuraFlex liners, Gelco caps, Famco dampers, Olympia Chimney components, Copperfield supplies. They’re not generalists grabbing whatever’s in the truck. When we guarantee the work, we’re guaranteeing that the right material was chosen for your specific chimney, installed to manufacturer specification, in conditions that allow it to perform. That’s what “Krafted right, Every time” actually means.

Why We Don’t Play the Warranty Game

Some companies offer “lifetime warranties” that turn out to cover nothing, or manufacturer warranties they know you’ll never claim. We don’t do that. Our 90-Day Done Right Promise is our own, backed by our own operation, and we’ve honored it for 42 years. If a manufacturer offers additional coverage on a DuraFlex liner or HeatShield application, we’ll explain it clearly. But our commitment to you comes from us, not from a distant corporate warranty department.

We also don’t pressure you with scare tactics. Creosote buildup is a real fire hazard. Carbon monoxide from a blocked flue is a real danger. But we’ll show you the camera evidence, explain the actual risk level for your specific situation, and tell you honestly when work can wait versus when it shouldn’t. The guarantee covers what we do. Our reputation covers what we say.

Standing Offers That Show Our Confidence

We put our money where our mouth is in four specific ways. $50 off any repair over $250. A free second opinion on any written estimate - bring us another company’s bid, and we’ll review it honestly. An $89 seasonal tune-up that catches problems before they become emergencies. And a permanent 5% discount for seniors and veterans, no expiration, no gimmick. These aren’t loss-leaders to trap you. They’re how a company that’s staying in Smithtown earns the next call.

Ready to Talk Guarantee in Plain English?

Call (631) 814-2057 any time. A live person answers, not a voicemail tree. Ask about our 90-Day Done Right Promise, ask about our insurance coverage, ask about Russell Haines and why he’s still doing this after four decades. We’ll answer straight. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Smithtown since 1984.