What Smithtown Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only marketing we can’t write ourselves. After 42 years in Smithtown, we’ve learned that a homeowner’s word travels farther than any ad. These are real accounts from neighbors who called us for chimney cleaning, got the camera inspection, and saw exactly what we saw. No surprises, no pressure. That’s how we’ve stayed in business since 1984.
Recent Reviews
We bought a cape on Bread and Cheese Hollow Road last fall, and the inspector said the chimney “looked fine.” Russell’s crew ran a camera up anyway. Turns out the flue was cracked above the smoke shelf, and we’d been venting into the wall cavity every time we ran a fire. They swept it, showed us the photos, and lined it with DuraFlex in one day. We heat with wood all winter now. No headaches, no guesswork.
Rafael F., Smithtown
Our fireplace in Kings Park hadn’t been swept in six years. I figured it was just soot. The technician pulled out enough glazed creosote to start a decent bonfire, then walked me through the photos frame by frame. He explained why the 90-Day Done Right Promise mattered for the liner work we needed, and the estimate matched the final bill to the dollar. That’s rare anywhere, never mind Long Island.
Brianna E., Kings Park
We called at 8 PM on a Sunday because smoke was backing up into the living room. A live person answered, which already put us ahead of the other companies we’d tried. They came Monday morning, swept the chimney, and found a bird’s nest wedged above the damper. Cleaned it out, capped it with a Gelco screen, and we’re good. Most companies would’ve sold us a full rebuild. These guys fixed what was actually broken.
Amanda M., Smithtown
I’m particular about who comes into my house. The Hearthstone technician showed up in uniform, introduced himself, and put down runners before he touched a tool. He swept our chimney in Nesconset, ran the camera, and found the crown was spalling from all the freeze-thaw cycles we get near the expressway. He didn’t push the repair. He said it could wait a season, showed me the photos, and let me decide. We scheduled the crown pour for spring. No hassle, no upsell.
Whitney L., Nesconset
We got two quotes for chimney cleaning before calling Hearthstone. The first company said we needed a full liner replacement for $4,200. Russell’s team swept it, camera-inspected the whole flue, and found normal wear with another five to seven years of life left. They charged us for the sweep and the inspection, and that was it. Saved us thousands. The 90-Day Done Right Promise isn’t just words on a website. They mean it.
Rafael F., Smithtown
My parents are in their eighties, living in the same house off Jericho Turnpike since 1971. I called to schedule their chimney sweep because they won’t do it themselves. The office applied the 5% senior discount without me asking, and the technician took extra time explaining the results to my mother so she’d understand why the clay liner was showing age spots. He treated her like his own. That’s why we use them for our place in St. James now too.
Brianna E., St. James
Why Customers Trust Us
These reviews keep showing up the same way because we run the same way every time. Camera inspection with photos you can see. A plain-English verdict, documented like an engineer, explained like a craftsman. Upfront pricing that doesn’t budge on the invoice. Background-checked, uniformed technicians who finish most jobs in a single visit. And behind it all, the 90-Day Done Right Promise in writing, no arguing, governed by the K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it.
We’ve used professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield for decades. No builder-grade substitutes, no shortcuts on old Smithtown masonry that has to survive another Long Island winter. When you call (631) 814-2057, a live person answers, 24 hours a day, 7 days a week. We’ll book your chimney cleaning, show you what we find, and let the facts speak. Done right, and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Smithtown since 1984.